Return Policy
If you wish to return a product within 10 days of receiving it, you may request a return. To be eligible for a return, the product must be in the same condition as when you received it, unused, and in its original packaging. To initiate a return, please contact us at the following address: [shanqikimi @gmail.com]. Returns must be sent to the following address: [Company Address in Saitama City, Saitama Prefecture]. Once your return is approved, we will email you the return shipping label and instructions on how and where to send the product. Returns sent without prior approval will not be accepted. For any inquiries regarding returns, feel free to contact us at [shanqikimi @gmail.com].
Damaged or Defective Items
Please inspect your items immediately upon receipt and notify us promptly if there are any defects, damages, or if the wrong item was delivered. We will address the issue promptly.
Exceptions / Non-returnable Items
Customized items such as special orders cannot be returned. Additionally, returns due to accessories such as stickers or packaging materials being damaged are not accepted. If you have any questions or concerns regarding specific items, please contact us.
Exchanges
Return the item you have, and once the return is approved, we will ship the new item separately.
Refunds
Once your return is received and inspected, we will notify you of the approval status for a refund. If approved, the refund will be automatically applied to your original payment method within 10 business days. Please note that it may take time for the credit card company to process and reflect the refund. If more than 15 business days have passed since your return was approved, please contact us at [shanqikimi @gmail.com].